How can we help you?

Frequently Asked Questions

What is the check in and out time of the pitches?C

Check in is from 12: 00h, if you arrive a little earlier and the plot is free you can also come in. The departure time is also at 12: 00h.

Can you leave the plot later? And the camping?

The departure time is at 12: 00h, if you want to leave the pitch later, you must check availability at the reception, the same day of arrival at the campsite. (The cost depends on the season)

As for staying at the campsite, when you arrive at the reception you should check availability at reception. This way we ensure that we never crowd the campsite (The cost depends on the season)

Are there seasonal pitches?

Yes, at the Sènia campsites there are some specific offers for long stays. Here you have the information from all of them.

Can you barbecue on the pitch?

Normally yes, it will only be forbidden when risk of fire.

Wood barbecues are not allowed on any campsite. At Camping Sènia Cala Canyelles, only gas barbecues are allowed

Can I choose a specific pitch?

Of course! With MySpace you can choose the camping pitch that you want.

How to choose the most appropriate pitch?

If you already know the campsite, you just have to write the number in the comments section below your booking.  On the contrary, if it is the first time or you need advice, you can call us at +34 972 65 15 64 and we will help you choose the perfect place for your vacation.

Is the ACSI card accepted?

Yes, all the Sènia Group campsites are ACSI members. Here you can find more information about it.

What are Sènia Checks?

It is the cheapest way to enjoy Sènia with all the services. For only € 21 /night. See more information here

What is the check in and check out time in the accommodations (Bungalows, Glampings, and Mobile Homes)?

Check in is from 4:00 p.m., if you arrive a little earlier and the accommodation is clean you can also enter. Should the accommodation not be clean, then you can enjoy the facilities. The departure time is also at 12: 00h.

Can I leave the accommodation later? And the camping?

The departure time is at 11:00 a.m., if you want to leave the accommodation later, you must check availability at the reception, the same day of arrival at the campsite (The cost depends on the season)

As for staying at the campsite, when you arrive at reception you must check availability at the campsite. In this way we ensure that the capacity is met at all times. (The cost depends on the season)

Are there accommodations for the whole season?

At the moment, in 2022 season we do not have any accommodation to offer seasonal stays in any of our campsites.

Do the accommodations include bedlinnen and towels?

It depends on the accommodation’s category . At the Sènia campsites we divide the accommodations into categories: 5 Senis (Luxury), 4 Senis (Standard) and 3 Senis (Singles). Well, all 5 Senis and Glampings accommodations include sheets. Towels are never included.

If you wish, you can bring sheets and towels from home or rent them in for € 2 / person and night the sheets and for € 2 / person and night the towels.

Are pillows included in the accommodations?

Yes, pillows are included in all accommodations

What’s the bed size in the accommodations?

Normally the measures of the double beds are 150cm and those of the single beds 80cm. Although it is true that these measurements vary in the accommodations of some campsites, therefore, you can check the exact measurements in the description of each accommodation.

What are 3 Seni, 4 Seni and 5 Seni accommodations?

 They are the accommodation cattegories. The 3 Seni accommodations are simpler and the 4 and 5 Seni are more complete, with some 5 Senis having a TV connected to the internet, a dishwasher, 2 showers, etc. For more information about the accommodations click HERE.

Do the accommodations include kitchenware?

Yes, all Sènia accommodations have everything you need to cook: cutlery, pans, pottery, glasses, etc.

It should be noted that the superior accommodations (5 Senis), have a more complete and luxurious kitchenware.

Can I place a tent on the terrace of the accommodation?

It’s not allowed in any of the Sènia campsites, but there is the chance of booking accommodations with a tent pitch right next to it. Call us and we will inform you.

Can I exceed the capacity of the accommodation if it is a baby?

The accommodation’s capacity cannot be exceeded in any case.

Do I have to bring cleaning products?

Don't worry, upon arrival you will find a small welcome Kit with dishwashing, scrubber and toilet paper roll, brush, dustpan, mop, etc. In any case, if you need something else you will find it in the supermarket of the campsite.

Is there something that is not included in the reservation and that I should take from home?

In principle, all you need is the desire to have a great time in Sènia.

Does my accommodation include shampoo and gel?

Yes! Also, as a novelty in all Sènia accommodations, we include Rituals brand gel and shampoo.

And, as an exclusivity of the 5 Senis accommodations, you will also find in them the body moisturizer, also from the same range of Rituals.

Can I add a person to the stay?

Yes, as long as the accommodation’s  capacity is not exceeded. You can add it by calling by phone or at the time of online Check-in.

What documents do I need to bring when I arrive at the campsite?

Even if you have checked in online identity card  or passport is mandatory. In the case of coming with a pet, its documentation  is also needed.

Are there blankets in the accommodations?

 Yes, and if you need more you can request them for free at the reception.

Do glampings have a bathroom?

Yes, it is not only that they have a bathroom, as their name indicates they are glamourous and luxurious  accommodations. The only Glamping that does not have a bathroom is the Coco Sweet Tent.

Is it very hot in the glamping?

It is true that although they are a luxury tents, glampings  are more susceptible to heat and in peak sun hours they get hot. However, the flysheet allows air to flow thus lowering the temperature.

Why choose Glamping?

Because it is a different and genuine  way to enjoy nature without giving up luxury and comfort. Furthermore, these accommodations are fully equipped to enjoy an unforgettable and complete holiday  with Sènia. Live the glamping experience, live Sènia!

Pets Allowed?

It depends on the campsite and the type of accommodation:

- On the one hand, on the pitch, pets are allowed in all campsites except in Cala Gogo in summer (in 2022 prohibited from 07/02 to 08/22)

- On the other hand, They are allowed in accommodations at Camping Sènia Caballo de Mar (Family Pets, Evasion Pets, Family Beach Pets), at Camping Sènia Riu (Mobil Home Marina), at Camping Sènia Cala Canyelles (Coco Sweet).

* Dangerous breed dogs are not allowed and maximum one pet per stay.

Can my dog ​​/ pet walk without a leash?

No, your pet must always be leashed and it is forbidden to leave the pet alone in the accommodation or pitch.

Is the muzzle mandatory?

The muzzle is not mandatory

Can I block an accommodation without booking?

You cannot save the accommodations without making the reservation.

How much do you have to pay to reserve?

To reserve it is necessary to pay 30% of the booking amount. In  case of booking over the phone, email or WhatsApp, you have 5 days to make the payment.

When is the second payment made?

The remaining payment should be made, together with the online check-in, 15 days before the day of arrival at the campsite. We will send you an email to find out.

Is Check-in mandatory?

Yes, Check-in must be done. You can do it by accessing your customer area or about 15 days before your arrival you will receive an email with all the information to do the Check-in.

Can I go only 1 visit day?

You are only allowed to enjoy the camping facilities if you have a reservation in it or if someone you know is staying.

Are visits allowed?

Yes, visits are allowed, although at some times during the season they can be limited in order to meet the capacity limits.

In the case of Camping Caballo de Mar, visits are only allowed if the guests  have capacity in the bungalow or plot

How can you find out where my accommodation or pitch is?

To find out where you will be staying you can check  the maps of the campsites. If you want to know the exact accommodation or pitch number you must add the MySpace / MyHouse option and you can select it yourself

Where can I see the map of the campsite?

You can check the maps of the campsites right here:

Sènia Tucan Map

Map of Sènia Cala Canyelles

Sènia Rupit Map

Map from Sènia to Cala Gogo

Sènia Riu Map

Map of Sènia Caballo de Mar

Is there Wi-Fi in the campsites?

Yes, in all the Sènia Group campsites we have Wi-Fi service

How can I buy Sènia Checks?

With the Sènia Checks you save up to 50% on the nightly price of the pitches. You can buy  them by calling +34 972 65 15 64 or sending an email to info@senia.es.

When are the campsites open?

None of the Sènia Group campsites are open all year. The next openings are:

- Sènia Tucan opens from 09/04/2022 to 18/09/2022

- Sènia Cala Gogo opens 14/04/2022 to 18/09/2022

- Sènia Riu 09/04/2022 to 24/09/2022

- Sènia Caballo de Mar 01/04/2022 to 12/10/2022

- Sènia Canyelles 09/04/2022 to 25/09/2022

Are the pools and bathing areas open?

The pools and slides are open from the opening of the campsite until the last day

How can I see the schedules of all the services of the campsite?

On this website you will find all the information you need about the campsite hours: www.senia.es/horarios

How can I modify my reservation?

 Enter your customer area and modify the details of your reservation. In the case of cancellations or modification of dates, you should contact our customer service.

Can I cancel my booking?

If you add the Sènia cancellation guarantee to your booking, you can cancel your reservation for certain reasons. Here you will find all the information.

What does the Sènia cancellation guarantee cover?

Here you will find all the information.

Can I modify the dates of my reservation?

It depends on availability and the time remaining for your arrival. Call us at +34 972 65 15 64 and we will sort it out for you.

Can I change the bookings holder?

Yes, it is possible to change the name of the holder of the reservation or give it to a family member or friend. The only thing we need is an email from both that certifies the consent of the change.

Can I arrive at the campsite at night?

In the event that you arrive and the reception is closed, do not worry, our security companion will have the keys to your accommodation or the information of your plot. Of course, if you arrive later than 00:00, you will not be able to access the campsite with your car or any other vehicle.

How to access the Customer Area?

To be able to access you must have a reservation at one of the Sènia campsites or have had it in the last 3 years. If so, you must access this page https://www.senia.es/area-cliente and register with the email with which you made the reservation.

What benefits do I get for being a Sènia Client?

By belonging to Sènia you will have access to our points program, with which you will get several discounts on stays and Sènia services.

In addition, being Sènia you will also be the first to know all the news and raffles.

How can I get a point?

Points are accumulated with each reservation at a Sènia campsite. That is, for every € 1 in stays, you accumulate 1 point.

How are the points calculated?

Very simple, € 1 = 1 Point.

For every € 1 in stays, you accumulate 1 point.

What can I spend my points on?

You can exchange your points in other stays or in the campsite services (Restaurants, kayak rental, bikes, etc.).

When do I have my points available?

The points will be available from 6 days after Check Out.

Can I transfer my points?

No, the points are non-transferable. Unless the same family has several bookings in different accounts, in that case the points can be unified.

How much is 1 point worth?

Well, it depends on what you want to spend it on, here is a summary:

- In the case of using your points in a low season stay , for every 1000 points we will discount € 100

- If you save your points and decide to use them during your stay in some of the camping services (for example, kayak rental, paddle tennis court) for every 1000 points we will deduct € 100.

- In case of using the points in some of the restaurants of the Sènia campsites for every 1000 accumulated points we will give you € 30.

- If you want to use your points in a high season stay , for every 100 points you have we will 30€ discount

Do I have to give the details of all the companions?

Yes, during the online Check-in process you will be asked for the ID card or passport, and full name of all the members.

Also at the end of the process, you will be asked for the remaining payment of the stay

Do babies pay?

Babies 0-3 years old do not pay in accommodation or pitches. But babies count to calculate the capacity of the accommodation or plot.

Can I add a companion to my reservation?

Yes, as long as the capacity of the accommodation or pitch  is not exceeded. You can do it during the online Check-in process or by calling +34 972 65 15 64.

Is there animation? Where can I see the animation program?

Sènia not only offers holidays, Sènia is an experience and therefore, during your stay with us you can enjoy a wide range of activities.

With the exception of Rupit, the other Sènia Campings will have entertainment every weekend and on holidays and every day during the summer.

To be able to see the animation programs during your holidays follow us on Instagram, @senia_campings, here we publish the activities every day.

Where can I get information about the surroundings?

All Sènia campsites are located in unique places, in places with a lot of charm. Therefore, you should not miss the opportunity to visit the environment. Here we leave you a link with the spots  that you cannot miss in the surroundings of each campsite:

- Sènia Tucan

- Sènia Cala Gogo

- Sènia Riu

- Sènia Caballo de Mar

- Sènia Cala Canyelles

- Sènia Rupit

* At the campsite reception you can consult more information

What activities can I do at the campsites?

At Sènia we are sure that you will not get bored. Here we leave you the different activities that you can enjoy in each campsite:

- Sènia Tucan

- Sènia Cala Gogo

- Sènia Riu

- Sènia Caballo de Mar

- Sènia Cala Canyelles

- Sènia Rupit

Do the glamping include sheets and towels?

All glampings, except Coco Sweet, include sheets free of charge, however, towels are not included. You can bring them from home or rent for € 2 / night and person.

Vehicle circulation hours within the campsite?

The circulation of vehicles is prohibited from 00:00 a.m. to 07:00 a.m.